Please read carefully
What’s your return policy?
ALL SALES ARE FINAL as each order placed is custom made for every single customer after the order is received. We do not accept returns or replacements in the case where the customer needs a smaller or larger size. You can view the sizing chart on each of the product pages, and please don’t hesitate to contact us with any further questions before ordering.
Once you have clicked on the “complete order” button, unfortunately it is not possible to edit or cancel your order. Adrenaline Aviation operates with a custom print fulfillment service. However, if you need to change some parameters, like an address, please contact us as soon as possible. We are not bound to make such modifications to your order, but we will do our best on a case-by-case basis.
It is the customer’s responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the product was delivered. Unfortunately, in such case our custom print fulfillment service will not make any refunds and will not resend the product.
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please email us with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
Unfortunately, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed in our store, in the product description section.
Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know by contacting us within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
We’re very sorry if the product you ordered arrived damaged. Please get in touch with us within a week’s time! Along with our custom print fulfillment service, we will review replacement/return requests only if:
- A product is damaged, or
- There is a print error