How are your products made?
We work with a reliable, high-quality print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently.
How do I track my order?
If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line here.
I received the wrong/a damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us within a week’s time with photos of the damaged product, your order number, and any other details you may have about your order.
We’ll get back to you with a resolution as soon as possible!
We will review replacement/return requests only if:
(a) A product is damaged, or
(b) There is a print error
When will I get my order?
It takes 3-7 days to fulfill an order, after which it’s shipped out.
The shipping time depends on your location, but can be estimated as follows:
USA: 5- 8 business days
Canada: 5- 10 business days
International: 10-20 business days
International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size.
We do not take responsibility for customs fees. So please check with your local customs office directly to see if they apply duties and taxes to your purchases.
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country usually based on a variety of factor like weight, value and size, so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address.
- Ask your local post office if they have your package.
- Stop by your neighbors in case the courier left the package with them.
Pro tip: Package theft is on the rise— If you’re expecting a home delivery and you know you won’t be home to accept it, use an address where you know you’ll be!
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order to the correct address but it will be at your own cost.
It is the customer’s responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the product was delivered.
Pro tip: The zip code is the most important part of the address. Use a simple tool like USPS ZIP code lookup to make sure you get it right!
ALL SALES ARE FINAL as each order placed is custom made for every single customer after the order is received. We do not accept returns or replacements in the case where the customer needs a smaller or larger size. You can view the sizing chart on each of the product pages and please don’t hesitate to contact us with any further questions before ordering.
Once you have clicked on the “complete order” button, unfortunately it is not possible to edit or cancel your order. Adrenaline Aviation operates with a custom print fulfillment service. However, if you need to change some parameters, like an address, please contact us as soon as possible. We are not bound to make such modifications to your order, but we will do our best on a case-by-case basis.
It is the customer’s responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the product was delivered. Unfortunately, in such case our custom print fulfillment service will not make any refunds and will not resend the product.
We’re very sorry if the product you ordered arrived damaged. Please get in touch with us within a week’s time! Along with our custom print fulfillment service, we will review replacement/return requests only if:
- A product is damaged, or
- There is a print error
For more information, please read our Returns Policy.